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are the payment methods available?
New Tree India.com has integrated India's No. 1 & secure Payu Money Payment Gateway.
You can pay through any of the leading credit cards i.e. Visa, Master Card,
Diners Club Card, JCB. You can Also pay through Online bank transfer if you
have online banking facility in any of the leading banks of India i.e. HDFC
Bank, ICICI Bank, Bank Of Punjab Ltd., IDBI Bank, Federal Bank, Global Trust
Bank, UTI Bank, Centurian Bank & CitiBank.
the Payment Made by me and my Credit Card Details Secure?
Yes, the payment gateway integrated is of Payu Money, which is a secure gateway verified by Verisign
my personal details secure?
states that: We don't share our customer data with anybody. We don’t have any
such so called partner sites with whom we share data. No unsolicited emails are
sent from us. We send occasional emails to you to keep you informed about our
services but only to those customers who have instructed us to do so. The
instructions can be modified by loging into the customer section.
there any hidden charges or any shipping cost involved?
No, There is no charge except thats mentioned along with the item. This is what
are delivery charges on New Tree India.com?
Delivery charges are Rs. 50/- per 500 grams, all over India.
I send some message along with My Purchase ?
Yes, you can send your personal message along your purchase by typing it in the
Message box in the checkout form.
all can the delivery be made?
The delivery is possible in all major towns and cities of India.
the delivery possible on holidays?
Yes, in most of the cities and towns the delivery is possible on holidays but
there may be some exceptions.
do I know if my order got delivered fine?
New Tree India.com guarantees each order to be delivered on the requested
delivery date and an email is sent to you confirming the delivery. Also if by
any reason the order can not be filled you will be contacted by our customer
service as soon as the reported his delivery problem. If you know that the
order did not reach its delivery destination you may contact us at firstname.lastname@example.org to claim a non delivery with reference to your
will the order be delivered, what time?
We can not guarantee the time of delivery, but the Your purchase will be
delivered on the delivery date specified by you. If your Your purchase need to
reach the recipient at a specific time please mention it in the additional
information box in checkout form or send us an email to email@example.com. Our delivery staff will do their utmost to
meet your delivery time request, but we reiterate that we cannot guarantee the
time of delivery.
happens if the recipient is not at home or at the delivery address?
In this case the delivery is made to the neighbours, only if they agree to take
the delivery on receiver's behalf.
all can be sent along with the Your purchase?
All the items mentioned on the site can be sent along with the Your purchase
but if you have anything that is not available on our site you can contact @ firstname.lastname@example.org.
can I get personal assistance?
You can contact us on email@example.com any time, if you require any personal assistance from us.
What if I have a specific requirement or if I want some custom
arrangement made or if I have a special request?
We will be honoured to oblige you for your special request or custom order.
Send us your request on firstname.lastname@example.org we will get back to you immediately.
can I cancel or reschedule an order?
If you need to cancel or reschedule your order due to unforeseen circumstances
you can email email@example.com, at least one day before the scheduled delivery date.
can I change an order?
If you need to change the delivery details kindly write us an email to firstname.lastname@example.org, at least one day before the scheduled delivery
date. You can also get the items in the orders changed but due to legal
constraints value of the order cannot be changed. For this order is to be
cancelled and new order is to be placed.
do I do if I forgot my member password?
Click on login, and on the login screen click on the Forgot Password link. You
will be prompted for your email id. Your login information will be sent on this